How do you calculate shipping costs?

On pallet load shipments, we use the actual quoted transportation cost provided by the common carrier. We rely on accurate information from our customers in order to estimate carriage charges. All smaller orders are shipped UPS Ground using published residential rates.

What happens if my shipment comes damaged?

If your shipment is obviously damaged at the time of attempted release, you should refuse the delivery. If you decide to accept the delivery, you must inspect the packages in front of the UPS or motor freight driver and note specific damages on the bill of lading or UPS shipping document. If you find damage, please contact us. While we make every reasonable effort to protect our product during transport, occasionally some damage may occur. We monitor reports of damage in order to identify specific destinations where damage seems to occur. Damaged product MUST be documented with pictures to receive either a credit or replacement product.

What are your payment terms?

All e-commerce orders will be paid via credit card at the time of order. Wholesale customers are offered NET 30 terms, or may pay using a credit card with a 2% processing fee.

Once I place an order, how long does it take for my glass to leave your warehouse?

We make every attempt to ship orders received in 24-48 hours. Orders placed on Friday, Saturday and Sunday are processed on Monday in the order they are received. In no event will we require more than 48 hours to process and ship your order unless the items you requested are not in stock or on back order.

I just received my order and was shipped the wrong jars. How do I get the correct jars?

If we make an error we will correct it to your complete satisfaction at no cost to you. Please contact us immediately if you didn’t receive the correct jars in your shipment.

What is your product returns policy?

If you are not happy with the jars we send, we will gladly accept the return and refund the cost of the product. We require a Return Authorization which is obtainable by calling us. You must pay for the return freight and repackage the product so it reaches us in good condition. Your refund will reflect a 15% charge to cover packaging and restocking expenses. Failure to obtain a Return Authorization prior to returning merchandise may result in higher return charges. Note that we will only accept complete cartons of jars in their original condition and packaging. All breakage and request for returns must be made within thirty (30) days of receipt. Claims for breakage or product return requests will not be considered after this period.

Is there a penalty for canceling an order?

Any order may be cancelled prior to shipping without charge. Once shipped, you may return the shipment which will then be subject to our Returns policy.